Support after hours
Conversations that start on your website continue on Channel X, with an AI agent helping respond. Every interaction stays with your brand.
Let your AI assistant
handle all the busywork
Just ask about your delivery or a product.
Channel X takes care of the rest.
Got a question about your order or a product?
Channel X gets the answers for you.
So you don’t need
contact support yourself.
Leave these tasks to your
AI assistant
Tell your agent what to do in one message. It works day or night and sends you the result when it's done. Every step is recorded, so you never have to check in.
Just ask, “When will the order I placed yesterday arrive?” We’ll find your order and check its delivery status.
Get your brand in front of
5 million monthly users
Channel X is an app built into the Channel Talk experience.
No separate onboarding required. If you use Channel Talk, you’re already ready to go.
Monthly Channel Talk Users
5M+ MAU
Channel X is the app where Channel Talk users continue their journey. When your brand joins, your products are naturally discovered by shoppers already browsing with intent.
Real voice of your customers
Instead of sending a review request email, get real feedback from customers right in the conversation they’re already having with your brand.
Proactive reengagement
From restock alerts and cart reminders to promotions, Channel X lets you reach customers directly instead of waiting for them to return.
FAQs
Yes. If you’re chatting with a connected brand or service and are directed to Channel X, your existing conversation carries over seamlessly. You can pick up where you left off without having to explain everything again.